Frequently Asked Questions

In the world of sports registrations, sports participants can now purchase coverage to help recover some or all of the costs associated with season cancellation due to reasons such as injury, sickness, accident, job loss, military service, etc. Recovering those pre-paid, non-refundable fees through registration insurance just became a lot easier.

Non-refundable registration fees have been the normal practice for many sports organizations. Over many years those athletes’ who were unfortunate enough to have their sports seasons cut short were unable to recoup any or all of their non refundable costs associated with those fees, until now.

To say you have a Registration Protector policy is one thing, but to have one of Americas largest insurers backing the policy with a world class claims service, is quite another. Chubb is a one-stop solution and provides the plan coverage with best-in-class service and claims handling every time.

We offer a plan that we call Registration Protector Essentials which is a comprehensive plan that allows for several covered reasons to file a claim. Our plan covers you during your entire registration period.

We only require basic information from you the customer. Once you have decided to purchase the coverage, we make it quick and easy to purchase.

You need to purchase this coverage up to 24 hours prior to the start of your season.

This covers your out-of-pocket registration costs and the unused portion (pro-rated) of the non-refundable cost paid.

Yes, there are exclusions (see here)

The coverage will be effective at 12:01 am on the date following payment of any required plan cost.

We suggest purchasing the policy at the time you register for the season to ensure that your registration is fully covered.

The company will not pay for any loss or expense incurred as the result of an Injury, Sickness or other condition (excluding any condition from which death ensues) of an Insured, or Family Member which, within the 90 day period immediately preceding and including the Insured’s coverage effective date: (a) first manifested itself, worsened, became acute or had symptoms which would have prompted a reasonable person to seek diagnosis, care or treatment; (b) for which care or treatment was given or recommended by a Physician ; (c) required taking prescription drugs or medicines, unless the condition for which the drugs or medicines are taken remains  controlled without any change in the required prescription drugs or medicine.

You will receive an email confirmation immediately following your premium payment with the  policy documentation as evidence of coverage. You also have the option to request a copy via US Postal Service.

Any changes to your policy can be made by contacting the Chubb Customer Service Center at 844.825.2263.

You have the ability to review the policy wording during a free look period where you will be able to cancel within 15 days from the date of purchase as long as your season has not started and no claim has been filed.

To cancel your insurance policy, contact the Chubb Customer Service Center at 844.825.2263

If you are within the 15 day free look period,you have not filed a claim and your season has not started, you will receive a full refund.

If you cancel your season participation for any of our covered reasons, you will need to contact the Chubb Claims Center at 844.825.2263, press 2 to start the claims process. This will allow you to request a refund for the non-refundable registration costs.

If you interrupt your season participation for any of our covered reasons and will not be able to return to the season, you will need to contact the Chubb Claims Center at 844.825.2263, press 2 to start the claims process. This will allow you to request a refund for the pro-rated non-refundable registration costs.

To file a claim please call Chubb Claims Center at 844.825.2264, press 2 to start the claims process.

Click here for the claim forms to complete and submit to the Chubb Claims Center. This information is a brief description of the features of this insurance program. Coverage & pricing may vary by state. The provision of this document is for informational purposes only and is not an insurance contract. The Policy along with the insurance policy cancellation process is available at www.chubbtravel.com/selfservice.

Coverage is being marketed by Sports Insurance Solutions, [add address]. Insurance benefits are underwritten by ACE Property & Casualty Insurance Company or ACE American Insurance Company located at 436 Walnut Street, Philadelphia, Pennsylvania 19106. Chubb NA is the U.S.-based operating division of the Chubb Group of Companies headed by Chubb Ltd. (NYSE: CB) Insurance products and services are provided by a licensed producer, and not by the parent company itself.